Support Center

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

My Paypal order is completed but I have not received an email yet Can someone Help

Ricardo Dec 17, 2012 06:09PM GMT

I have yet to receive an email to activate my download and my purchase was complete on Sunday and I cant find any help

12 Community Answers

Best Answer
Mark Morris Dec 28, 2012 05:00PM GMT

You should receive an automatic email to your paypal address immediately after the transaction has completed. Please double check your paypal email inbox and also look in your junk folder. Failing that email support@introversion.co.uk with your paypal transaction ID (for fastest service) and we'll resend your email.

View in conversation


Up -3 rated Down
Kin LEUNG Dec 18, 2012 12:26AM GMT
I have not received my key on my email lokkiner@msn.com. My transaction id is:
2 Nov 2012 17:41:52 AEDT
Transaction ID: 9NP21672FY4754607
Up 3 rated Down
Alistair Dec 19, 2012 09:39AM GMT
I am having the same problem, my receipt number is 0662-3490-1708-3999. I made the purchase and received an email about subscription confirmation but the web page still reads 'Awaiting payment confirmation, check your email address for details of your purchase.
Up 5 rated Down
Joe Dec 19, 2012 01:00PM GMT
Same problem...
Up 5 rated Down
William Dec 19, 2012 01:27PM GMT
Me too :'(
Up 0 rated Down
Richard Dec 19, 2012 04:56PM GMT
Check your junk mail folders for your e-mail, that's where my download link was sent.
Up 3 rated Down
James B Stilz Dec 20, 2012 12:38AM GMT
We have not received ours yet either.
Up 9 rated Down
Jamie Dec 20, 2012 08:53AM GMT
Have any of you guys received your emails yet or are you still waiting? I am still awaiting mine not sure how long it takes on average
Up 0 rated Down
Matthew Dec 22, 2012 01:12PM GMT
Yeah, anyone have an idea what is going on?
Up 0 rated Down
Benjamin Dec 22, 2012 05:37PM GMT
Check your junk folder in your mail they are ther for some reason...
Up -1 rated Down
Stuart Dec 22, 2012 06:59PM GMT
I haven't received mine and I paid yesterday, maybe they're overloaded with purchases...

Hope this gets sorted soon though
Up 8 rated Down
William Dec 23, 2012 01:40PM GMT
Mine never came, so i email them and they helped me out. I have the game! XD
Up -10 rated Down
Mark Morris Best Answer Dec 28, 2012 05:00PM GMT Introversion Software Agent
You should receive an automatic email to your paypal address immediately after the transaction has completed. Please double check your paypal email inbox and also look in your junk folder. Failing that email support@introversion.co.uk with your paypal transaction ID (for fastest service) and we'll resend your email.

This question has received the maximum number of answers.

support@introversion.co.uk
http://assets0.desk.com/
false
@IVSoftware
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete