Support Center

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Prison architect

Tschajkin Nov 28, 2018 08:38AM GMT

Hello,
the game Prison Architect under the code YYWPQH-KWNBUV-PWJYMT-LZRKMB-EZO can not login and you write that the game is already registered. The game was registered by my children, they forgot login passwords and they never played it. Do I have to buy it again? Why???

Up 0 rated Down
Will Nov 29, 2018 08:24AM GMT Introversion Software Agent
I'm having a problem finding you in the database. Can you let me know the email address you used to order the game (this is probably your paypal email address). If you don't know this I need to know whether you used paypal or sage pay (credit card), the rough time frame for the transaction and the full name on the account.

If you know the email used, it may be quicker for you to have your links resent to you by using this form:

http://www.introversion.co.uk/prisonarchitect/recover.html

If you purchased from Steam you will need to contact them directly as we do not have access to their systems.

Thanks.

Post Your Public Answer

Your name (required)
Your email address (required)
Answer (required)
support@introversion.co.uk
http://assets1.desk.com/
false
@IVSoftware
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete