Support Center

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Black Screen & Not Responding on Start Up

Jetrise Jul 24, 2017 03:10PM BST

Hello All,

I have never had this issue before, however, everytime I boot my PA, it is stuck on a black screen forever! I left it for an hour, tried using safe mode, reinstalling and nothing works.

Any ideas?

Up 3 rated Down
Wish Jul 26, 2017 05:03AM BST
Hey Jet, I don't have a solution, but I'm glad i'm not theonly one with this exact problem. If I look at my debug crash dump, it has a SteamInventoryWrapper error here:

[SteamInventoryWrapper::OnSteamInventoryUpdate] Getting result items
[SteamInventoryWrapper::OnSteamInventoryUpdate] Found 0 result items
[SteamInventoryWrapper::Init] Failed to get item definition array size
[SteamInventoryWrapper::OnSteamInventoryUpdate] Getting result items
[SteamInventoryWrapper::OnSteamInventoryUpdate] Found 0 result items
[SteamInventoryWrapper::Init] Failed to get item definition array size
[SteamInventoryWrapper::OnSteamInventoryUpdate] Getting result items
[SteamInventoryWrapper::OnSteamInventoryUpdate] Found 0 result items

And this at the very top:

update-12b pc steam compiled 14:11:04, Jul 3 2017
Steam Breakpad Build Id: 3001202

If you have a similar debug file let me know!I need this game back it was so fun!
Up 0 rated Down
HRUK Sep 08, 2017 08:42PM BST
I feel for you as i too have the exact same issue but alas no solution They really need to fix this!
Up 0 rated Down
Scott Oct 08, 2017 07:51PM BST
In my case this is only when offline (Steam version) - I used to play it all the time w/o problem but seems like something happened in last update. Same as Wish - noticed that it is just looping and writing those lines to the debug log while being unresponsive.

Someone please post if you find a solution, here it is October and apparently from googling this problem it has been around a couple months, without any response from devs.

This question has received the maximum number of answers.

support@introversion.co.uk
http://assets2.desk.com/
false
@IVSoftware
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete