Support Center

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Name in Game registration failed

Kathryn Brunt Apr 02, 2017 06:16PM BST

I have just bought prison architect on steam and downloaded it. I have now tried to open it and it has game me a activation key. I have entered the key and it says "The key you entered looks like a Steam Standard Edition key, please enter a Name in Game key or the email address you used to buy the game. Please visit support.introversion.co.uk if you need further help." When I enter my e-mail that I use on my steam account it says "There was no Name in Game order found for that email address, if this is incorrect please visit support.introversion.co.uk." Then I tried my steam user name and it says "Name in Game registration failed, please try again later or visit support.introversion.co.uk if this problem persists." how do I activate the game so I can play it on steam? All I want to do is play the game :(


This question has received the maximum number of answers.

support@introversion.co.uk
http://assets3.desk.com/
false
@IVSoftware
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete