Support Center

PA Tech Issues

  • Access Denied when downloading

    I have just purchased Prison Architect and when trying to download it for Mac, I am taken to an access denied ...

    3 Community Answers Dec 26, 2017 11:34PM GMT
  • Need Alpha key (purchased from Mac App Store)

    Just purchased PA from the Mac App Store... can't find the key to access the Alpha builds. Thanks!

    1 Community Answer Dec 24, 2017 07:00AM GMT
  • Warden Mode

    When I select 'Create New Prison' and there is no option for Warden Mode. Do I need to do anything a...

    0 Community Answers Dec 24, 2017 06:30AM GMT
  • I cannot download my own mod.

    I cannot download in steam. I ...

    0 Community Answers Dec 23, 2017 12:18PM GMT
  • PA will not update *content file locked error*

    I am getting a content file locked error on steam when trying to update to PA 13 on my mac. I have never had a...

    0 Community Answers Dec 22, 2017 04:02PM GMT
  • Game won't open (Mac OSX)

    I've had this game for a while and I've played a ton, however, I was off it for maybe a year. Now, w...

    0 Community Answers Dec 16, 2017 12:15AM GMT
  • Game will not start or run. Xbox one

    Prison Architect will not start or run on my Xbox one. I contacted Microsoft and we: uninstalled and reinstall...

    0 Community Answers Dec 14, 2017 06:38PM GMT
  • Prison Architect

    My screen refuses to move. No crashing, just a frozen screen. I can interact with the game and everything, but...

    0 Community Answers Nov 24, 2017 04:32PM GMT
  • Name in game DLC

    I bought the DLC Name in game from the prison architect, but when I went to put the DLC code it appeared that ...

    0 Community Answers Nov 16, 2017 10:33PM GMT
  • Game won't launch

    So I have 24 hours in the game now, I downloaded the pow mod then it won't launch I have unsubscribed fro...

    1 Community Answer Nov 12, 2017 04:19PM GMT
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