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Name in Game registration failed

Kathryn Brunt Apr 02, 2017 06:16PM BST

I have just bought prison architect on steam and downloaded it. I have now tried to open it and it has game me a activation key. I have entered the key and it says "The key you entered looks like a Steam Standard Edition key, please enter a Name in Game key or the email address you used to buy the game. Please visit if you need further help." When I enter my e-mail that I use on my steam account it says "There was no Name in Game order found for that email address, if this is incorrect please visit" Then I tried my steam user name and it says "Name in Game registration failed, please try again later or visit if this problem persists." how do I activate the game so I can play it on steam? All I want to do is play the game :(

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