We're really sorry that your experience hasn't been smooth and you've ended up here.
We're trying to build up a knowledge base so you don't have to wait for us to respond to your mail - hopefully your answer is contained in here somewhere. Use the search box in the top right to find out.
Please note that YOU DO NOT need to register to play Prison Architect. When you bought the game you were sent a link to download the files. This location contains a PDF explaining how to redeem your tier as well as access to the latest alpha build. If you have lost your email you'll need to mail us with the information outlined below.
If you need extra help and need to mail us then please take your time to give us a much information as possible. To speed up your response please always include:
Your method of payment - paypal or credit card.
The email used to make the payment.
Introversion forum ID.