Support Center

Failed to start game / Corrupted save

Last Updated: Nov 05, 2012 09:01AM GMT
Customers will report their game no longer runs - it crashes immediately on launch.  This is usually down to a corrupted save game file.

Sounds like you have a corrupted save game which may be causing the game to fail to start up.  The first thing to try is to make sure you have the latest version downloaded from our wiki - we have fixed many bugs related to this since version 1.

In order to fix this you need to stop the game from autoloading your corrupted save file.
Go to your prison architect saves folder:
On Windows 7 or Vista: :\users\your-username\appdata\local\introversion\prison architect\saves\
On Windows XP: :\documents and settings\your-username\local settings\application data\introversion\prison architect\saves\
On Mac OS X: /your-username/Library/Application Support/Prison Architect/saves/
Please zip up and send us your saves folder, as it will help us fix this problem for everyone else.  Then delete your preferences.txt file.  The game will restart in the introduction and you will be able to continue playing.
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