Some of you are having problems activating your name in the game upgrade when you've purchased the game originally via Steam. So here's how you fix it.....
Like everything Introversion- it's a bit complicated! When you upgraded to name in the game through our system you became an 'Introversion customer' as far as our system is concerned!
You need to login to your account here: http://prison-architect.com/register. Click on register name in the game and then enter the email address you used to process the upgrade. Then you should be able to submit your name in the game entry.
Sorry that it's a bit confusing. It's difficult for us to manage these things sometimes. Hopefully that has cleared things up for you.
If you are still having problems then please do contact us at firstname.lastname@example.org